Internship: AI- driven HR innovation

Job TitleInternship: AI- driven HR innovationJob DescriptionAssignment type: InternshipStart date: February 2027Assignment duration: 6 monthsLocation: VeghelEducation level: Bachelor / MasterDesired study: Business Administration, Data science, Human Resource ManagementLanguage: Dutch / EnglishDescription of assignmentAre you excited to explore how Artificial Intelligence can transform HR operations in a global enterprise? The Global HR Service Desk is the primary contact point for HR questions from employees and managers across Vanderlande. Currently, a significant portion of daily operations consists of recurring inquiries, manual data searches, ticket classification, and repetitive administrative tasks. This limits the time available for complex case management, service enhancement, and personalized employee support.In this internship, you will investigate how AI can streamline and optimize first-line HR support while ensuring privacy, security, and a seamless employee experience. You will analyse service workload and ticket data, identify high-value AI use cases, and evaluate solutions such as automated knowledge retrieval, ticket routing, response assistance, or task automation. By creating practical recommendations and testing a proof of concept, you will directly influence how our global HR service desk operates in the future.Department descriptionYou will join the Global HR Service Desk team, operating in a dynamic, international service environment. Our team provides accessible, consistent support, resolves standard queries, and routes specialized cases to expert HR teams. We collaborate closely with HR Operations, HR Technology, Centers of Expertise, HR Business Partners, and local HR teams worldwide.As an intern, you will work alongside international service desk colleagues and key stakeholders. Your day-to-day work will combine data analysis, stakeholder interviews, process mapping, and experimentation, allowing you to turn innovative technology concepts into scalable operational improvements.Tasks/responsibilitiesMap current service desk activities, recurring ticket patterns, manual steps, and operational bottlenecks.Analyse ticket and process data to identify actionable optimization opportunities.Conduct interviews with service desk colleagues and key HR stakeholders to capture functional needs.Identify and prioritize AI use cases based on feasibility, value, risk, and user experience impact.Explore solutions such as smart search, response drafting, ticket classification, and process automation.Develop and test a practical proof of concept or process prototype.Present research findings, an implementation roadmap, and recommendations to the HR Service Desk Management Team. Your profileEnthusiastic about AI, digital transformation, process optimization, and smart service deliveryStrong analytical skills with the ability to turn data into practical recommendationsProactive, structured, and comfortable interviewing international stakeholdersAble to explain technical AI concepts in clear, user-friendly language*Mandatory enrolment to a Dutch Education System & resident of The NetherlandsWhat we offerA monthly internship allowance (based on a 40-hour work week):Bachelor: €500 per monthMaster: €550 per monthFull commuting allowance, including public transport, depending on whether you have access to free public transport or notOn-site health center with gymActive employee communities and initiativesExcellent company restaurant and barista coffee barContactDo you recognize yourself in this challenging profile? Are you looking for an internship in our organization? Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: internship@vanderlande.com.